On behalf of DPD UK we would like to say to all our customers "We're sorry" for any issues you may have had with deliveries during January. We have now left DPD and moved back to FedEx so normal service is resumed.
DPD UK approached us in December 2014 and we were impressed with the technology they offered (live parcel tracking etc) and the lower cost per parcel than we were already paying. We decided to sign up with DPD starting mid January 2015 and that's where everything fell apart:
Despite having said we NEED a 4pm to 5pm collection slot we were initially given an "ad hoc" collection so the driver was arriving at any point during the day which was not ideal. This meant we still needed to use FedEx for half our deliveries. We then agreed a 4pm to 5pm collection slot with the sales manager but by 5.45pm on the 22nd January no driver had arrived and all the day's orders were still sitting in the warehouse. I called the sales manager at DPD UK and he was very apologetic and gave me his solemn word that the collection was booked for 4pm to 5pm on the Friday 23rd January. You can imagine my surprise when it turned out we were actually on a 3pm to 4pm delivery slot (not ideal as we still pick and pack up until 4pm and beyond sometimes).
The DPD UK representative then responded to my email saying they had taken another customer on board who has the 4pm to 5pm slot and was sorry. Not ideal as if we knew that in December we wouldn't have signed up with DPD.
Combine the above with a lost parcel sent to one of our customers (signed for by someone but no card left at the address and no sign of parcel) you will appreciate why we have gone back to FedEx. In our industry reliability is everything and we just can't afford to damage our reputation or lose customers which is what would have happened if we stayed with DPD UK.
If any customers did experience problems in this period please do get in contact with us